Store Policies


REFUND POLICY
Porscha Yoga
This Refund Policy ("Policy") applies to the following purchases: ticket sales, nondigital products
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Porscha Yoga, customer satisfaction is our priority.
We offer refunds, repairs and replacements in accordance with the Australian
Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights
under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your
rights as well as what you can expect from us in the event that you are not happy
with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded
under the Australian Consumer Law. For major failures with the service, you
are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced
value.
You are also entitled to choose a refund or replacement for major failures
with goods. If a failure with the goods or service does not amount to a
major failure, you are entitled to have the failure rectified in a reasonable
time. If this is not done you are entitled to a refund for the goods and to
cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably
foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the
Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which
protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer
Guarantees which it provides. If there is an inconsistency between this Policy
and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer
Guarantees are available from the website of the Australian Competition and
Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as
defined in the Australian Consumer Law) then you may be entitled to a
replacement or refund. You may also be entitled to compensation for any
reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does
not amount to a major failure (as defined in the Australian Consumer Law) then
you may still be entitled to have the goods repaired or replaced.


(3) CHANGE OF MIND
We do not offer any refund if you simply change your mind, or find the same
product or service cheaper elsewhere.


(4) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when
you received it, together with any packaging and other items which you
received with the damaged product.
(c) We will organise to repair the damaged product or to collect it and
replace it with an equivalent product, or to provide a refund, provided that
you contact us within the following time from the date you received the
product: 30 days


(5) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to provide a
repair, replacement or refund for a product or service you purchased if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or
service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for
alterations to a product, against our advice, or you were unclear about what
you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.


(6) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more
Consumer Guarantees under the Australian Consumer Law we will bear any
costs of shipping the said product (the "Returned Product") back to us, as well as
any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are
responsible for organising for the Returned Product to be returned to us. If the
Returned Product is eligible for a repair, replacement or refund under the terms
of this Policy (including under the Australian Consumer Law) then we will
reimburse you for the reasonable postage, shipping or transportation costs for
the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be
removed and returned by you, and is believed to be eligible for a repair,
replacement or refund under the terms of this Policy (including under the
Australian Consumer Law), then we will organise for the postage, shipping,
transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping,
transportation or collection of a Returned Product and it turns out not to be
eligible for a repair, replacement or refund under the terms of this Policy
(including under the Australian Consumer Law), then you will be required to pay
the costs of any inspection, postage, shipping, transportation or collection of the
Returned Product.


(7) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their
products and they may be able to resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products,
which go beyond the Consumer Guarantees under the Australian Consumer Law
or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a
repair, replacement or refund. However, you may do so if you wish.


(8) RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 14
days of having received them.


(9) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this
Policy.
(b) We will pay any refunds in the same form as the original purchase or to the
same account or credit card as was used to make the original purchase, unless
otherwise determined in our sole discretion.
(c) You must provide proof of purchase in order to be eligible for a refund, repair
or replacement.
(d) You may be required to present a government-issued identification document
in order to be eligible for a refund, repair or replacement.
(e) You may return products to the following address:
Unit 3, 79 Forest Street
Moorooka, QLD 4105


(10) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or
replacements, you may contact us at:
porscha@porschayoga.com

SHIPPING POLICY
Thank you for visiting and shopping at Porscha Yoga. The following information sets out the
terms and conditions that constitute our Shipping Policy.


1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please
keep this e-mail as proof of your purchase.


2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 10. We will
contact you for some reason if there are any delays.
However, some orders may ship within as few as 3 days and some may take up to 14 days.


3. Shipment Locations
3.1. Domestic and International
Porscha Yoga ships domestically as well as internationally. If you have a question
about domestic or international deliveries, please contact us at
porscha@porschayoga.com.


4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed,
an estimated delivery time will be provided to you. Delivery times are estimates and
commence from the date of shipment, rather than the date of order. Delivery times are to
be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen
circumstances may impact delivery time. Unless there are exceptional circumstances, we
make every effort to fulfil your order.
(a) Standard Shipping
The order will arrive within 7-14 days business days.
Standard Shipping costs between $8 -$30.


5. Tracking Options
Porscha Yoga aims to provide visibility and transparency throughout the shipment
process. Once your order is confirmed and shipped, you will receive a link to track your
package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with Australia Post. This service comes with tracking
and your tracking number will be sent to you once it has been posted. If we are
requested to make alternative shipping arrangements we cannot guarantee
tracking and will not be responsible for the delivery of orders sent internationally.


6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties,
fees, and taxes of the destination country. Delays in delivery may occur if your package
is randomly selected by your country’s Customs Department. Porscha Yoga is not
responsible for any possible customs and taxes applied to your order. We have no
control over the process or additional charges associated with the delivery and
importation of your order (package) into your country. We do not benefit in anyway from
these chargers and we work very closely with our brokers and carriers to ensure as few
delays as possible. All fees imposed during or after shipping are the responsibility of the
customer. You agree that you are responsible for any duty, taxes, and custom
requirements or other like taxes, fees, levies, costs or expenses associated with
importing products you purchase from us and shipping them internationally.


7. Damages
If there is any damage to the packaging on delivery, contact us immediately at
porscha@porschayoga.com.


8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception.
We’ve found that, more often than not, the package is either in the building or with a
neighbour. Porscha Yoga politely requests that customers look in common courier hiding
spots. Please take a look around and let us know if you find it. If you haven't located your
order, please contact us at porscha@porschayoga.com to report missing or lost
packages.


9. Questions
If you have any questions about the delivery and shipment of your order, please
contact us at porscha@porschayoga.com.